When will my order ship?
Orders for items placed before 6pm EST M-F will ship within 2-3 business days.

Which payment methods do you accept?
We accept all major debit & credit cards Visa, MasterCard, American Express, Discover， All orders are charged in USD.

If your coupon code does not work, send email to service@newhonestar.com

What is your return policy?
We stand behind our products if you’re not 100% satisfied with your order, we will be happy to offer you an exchange or a full refund of your purchase price, provided that returned items are in their original condition. We provide a credit for shipping charges only for orders that shipped incorrectly or were damaged during delivery. Shipping costs for all other returns are not refundable.

How can I make a return?
To return an item, you must call our customer service center send email to service@newhonestar.com (within one month of your purchase) you will be provided with all the necessary information for your return.

How can I make changes to my order?
When an order is placed, we usually accept to change the shipping address on the order within one hour. Please e-mail info send email to service@newhonestar.com, and we will do our best to assist you.